Primary correspondent
This is our main and first point of contact – they’re responsible for making sure you abide by our Business Rules and Principles.
To help you make the most of our products and services, there are a number of roles for staff at higher education providers.
This is our main and first point of contact – they’re responsible for making sure you abide by our Business Rules and Principles.
They’ll receive:
They:
Primary correspondent role profile (207.06 KB)
The point of contact for the Verification Team to inform you of any potentially fraudulent applications. You can now have more than one Fraud Correspondent.
MOVEit account holders
Up to five contacts can access your provider-level data sets, including Clearing reports, EXACT data, and data from our events scanning service. MOVEit accounts can be requested through our self-service portal and will be approved by the Primary Correspondent.
UCAS correspondents
You can have up to five UCAS Correspondents, who receive the UCAS Correspondents’ bulletin. They're also an additional point of contact if the Primary Correspondent is unavailable. If you'd like to add more UCAS Correspondents, please contact the Customer Success Team.
Head of Institution
If you need to update details of your Head of Institution, please complete our web form.
If you have any queries or need additional support, we're on hand to support you.